For UPS Ground Shipments to the continental United States, shipping costs are added based on your order total:
If Your order Totals:
Additional shipping will be:
Up to $30.00
$6.99
$30.01–$60.00
$7.99
$60.01–$100.00
$8.99
$100.01–$175.00
$9.99
Over 175.01
Free
Live Goods
We have a one time fee of $50 for overnight shipping, packaging and heat pack. This is a flat charge for one or multiple items in the live goods sections, please select that shipping option when checking out. Shipping is free on orders over $175
Return Policy
To avoid returns we suggest you ask about any product you are unsure of and their warranties before you order. We are staffed with extremely knowledgeable reef hobbyists who are well-trained in all the products we sell.
For Closed Packages: Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the suppliers original packaging and seal is still intact, you may return the product to us within 60 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges). Return shipping to us is at your own expense.
Missing Items
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Full Spectrum Aquariums will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.
Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.
Damaged Items
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Full Spectrum Aquariums will file the claim with the carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. Full Spectrum Aquariums explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.
